This widely adopted introduction and guide to front office operations and administration explores hotel organization; rooms, bedding, and rates; reservations; check-in and check-out; statistics and reports; and guest relations, focusing on practical, job-related skills as well as general and technical knowledge. As students "learn by doing," they receive rigorous, relevant, hands-on training. The textbook is appropriate for students who have little or no prior experience in the field, and also as a continuing education resource and reference for those currently employed in the field.

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