 M U N D U S
MEDICAL OFFICE ADMINISTRATION
Tract 1. Infrastructure INTRODUCTION TO THE MEDICAL OFFICE
1-1. Medical Office Staff Working in a medical office; staff responsibilities; medical office automation
Staff positions; medical receptionist; billing and coding; office manager; medical assistant; physician assistant
1-2. Automation Main Functions; care; patients; billing; suppliers
1-3. Appointment Scheduling Objectives, principles, and methods
______________________________________________________________________ Tract 2. Providers PROVIDER ORDERS
2-1. Prescriptions Terms and abbreviations; items included in a prescription; most commonly prescribed drugs
2-2. Laboratory Orders Common laboratory tests
2-3. Imaging Tests X-ray, CTC, ultrasound
2-4. Provider Order Entry Procedures and documents
______________________________________________________________________ Tract 3. Patients PATIENT RECORDS
3-1. Managing patient information Importance and objectives of accurate record keeping in a medical office ; ownership of patient records; regulations affecting patient record keeping
3-2. Processes and Procedures Processes and procedures for which patient records are used; information in a patient record
3-3. Abbreviations Abbreviations used in medical records; practical applications
______________________________________________________________________ Tract 4. Coding MEDICAL CODING
4-1. Introduction to Medical Coding Objectives of medical coding
4-2. Medical coding systems CPT codes; ICD codes; HCPS codes
4-3. Procedures Coding procedure; common examples
______________________________________________________________________ Tract 5. Accounts PATIENT ACCOUNTING
5-1. Managing patient accounts Importance and objectives of accurate accounting; retrieving patient accounts
5-2. Accounts receivable Accounts receivable principles and methods
5-3. Invoices Producing invoices; information on an invoice
5-4. Payments Posting payments on account
______________________________________________________________________ Tract 6. Suppliers ACCOUNTS PAYABLE
6-1. Managing supplier accounts Importance and objectives of supplier records; basic processes of effective account management; retrieving supplier records
6-2. Aging Account aging, how account balances are aged
6-3. Accounts payable Accounts payable and purchasing; payment management; disbursements
6-4. Purchasing Purchase orders; information on a purchase order; processing purchase orders
______________________________________________________________________ Tract 7. Communications MEDICAL OFFICE COMMUNICATIONS
7-1. Written Communication Research and Planning; Audience Identification; Purpose; Grammar and Style; Tone; Editing and Revision; Correspondence; Memoranda; Reports and Proposals
7-2. Electronic Communication E-mail structure; E-mail etiquette; Writing an effective subject line; The greeting; Composing the body; Text messaging
7-3. Interpersonal Communication Effective persuasion; Positive vs. negative responses; Communications style; Emotive vocabulary; Gestures; Body language; Information gathering; Effective listening; Persuasive communication
7-4. Telephone Communication Common flaws in verbal communication.; Enunciation; Projecting the voice; Common problems with telephone grammar; Projecting personality; Principles of effective telephone communication; Identification; Using reflective phrases; Ending the call
7-5. Dealing with Anger and Stress Categories of complaints; Defining the problem; Work-related stress; Stress-inducing influences; Coping with stress; Dealing with irate people
|