 M U N D U S
LAW OFFICE ADMINISTRATION
Tract 1. Infrastructure INTRODUCTION TO THE LAW OFFICE
1-1. Law Office Staff Working in a Law office; Staff responsibilities; Law office automation
Staff positions; Legal receptionist; billing and coding; office manager; Legal assistant
1-2. Automation Main Functions; cases; documents; clients; billing; suppliers
1-3. Appointment Scheduling Objectives, principles, and methods
______________________________________________________________________ Tract 2. Documents LEGAL DOCUMENTS
2-1. Document Production Common non-court documents; Boilerplate clauses; Common court documents; Producing legal documents
2-2. Common Legal Documents Civil Complaints; Proof of Service; Answer to the Complaint; Amended Complaint; Cross-Complaint; Declarations; Interrogatories; Depositions; Memorandum of Points and Authorities; Restraining Orders and Injunctions; Dismissal, Judgment or Verdict ______________________________________________________________________ Tract 3. Clients CLIENT RECORDS
3-1. Managing client information Importance and objectives of accurate record keeping in a Law office ; ownership of client records; regulations affecting client record keeping
3-2. Processes and Procedures Processes and procedures for which client records are used; information in a client record
3-3. Abbreviations Abbreviations used in Law records; practical applications
______________________________________________________________________ Tract 4. Matters CASE MANAGEMENT
4-1. Criminal Cases Investigation; Filing of criminal charges; Arraignment; Preliminary Hearing; Grand Jury; Defendant's Right to a Jury Trial; Entering a plea; Sentencing; Appeal
4-2. Civil Cases Complaint; Answer to the Complaint; Alternatives to Litigation; Arbitration/ Mediation; Case Preparation; Discovery; Depositions; Expert Witnesses; Motions; Trial; Evidence; Closing Arguments; Appeal ______________________________________________________________________ Tract 5. Accounts CLIENT ACCOUNTING
5-1. Managing client accounts Importance and objectives of accurate accounting; retrieving client accounts
5-2. Accounts receivable Accounts receivable principles and methods
5-3. Invoices Producing invoices; information on an invoice
5-4. Payments Posting payments on account
______________________________________________________________________ Tract 6. Suppliers ACCOUNTS PAYABLE
6-1. Managing supplier accounts Importance and objectives of supplier records; basic processes of effective account management; retrieving supplier records
6-2. Aging Account aging, how account balances are aged
6-3. Accounts payable Accounts payable and purchasing; payment management; disbursements
6-4. Purchasing Purchase orders; information on a purchase order; processing purchase orders
______________________________________________________________________ Tract 7. Communications Law OFFICE COMMUNICATIONS
7-1. Written Communication Research and Planning; Audience Identification; Purpose; Grammar and Style; Tone; Editing and Revision; Correspondence; Memoranda; Reports and Proposals
7-2. Electronic Communication E-mail structure; E-mail etiquette; Writing an effective subject line; The greeting; Composing the body; Text messaging
7-3. Interpersonal Communication Effective persuasion; Positive vs. negative responses; Communications style; Emotive vocabulary; Gestures; Body language; Information gathering; Effective listening; Persuasive communication
7-4. Telephone Communication Common flaws in verbal communication.; Enunciation; Projecting the voice; Common problems with telephone grammar; Projecting personality; Principles of effective telephone communication; Identification; Using reflective phrases; Ending the call
7-5. Dealing with Anger and Stress Categories of complaints; Defining the problem; Work-related stress; Stress-inducing influences; Coping with stress; Dealing with irate people
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